FAQ

I can’t log into my class. What should I do?
How do I request a transcript?
How can I check my grades
What if I have a question about my grade?
What is the Academic Standing Policy for CU online graduate students?
Can I take two classes at once?
How do I access the online library resources?
What if I need to take time off from my studies?
How can I find out more about the American Psychological Association (APA) format required for Discussion?
Where can I get information about the Action Research Project?
What if I have a question but do not know who to ask?
I have a Bachelor of Arts degree from a University in Canada. Does this degree satisfy the prerequisites of enrollment for your University?
What is the schedule for course sessions and breaks?

I can’t log into my class. What should I do?

Technical support is available. For help with your account, please contact: studentservices@education.cu-portland.edu.

How do I request a transcript?

You may request an official or view an unofficial transcript through your My.CU account or visit the Office of the Registrar’s Transcript page for step-by-step instructions by clicking here.

How can I check my grades

Students can view their grades for individual assignments in the “My Grades” screen in each Blackboard course.  Official course grades and transcripts can only be accessed via My.CU. Finals grades will be available through My.CU within a week after each course ends.  My.CU is the same website you use to accept financial aid and update personal information. Remember to use your CU ID number (Gnumber) and PIN to login to My.CU. 

 What if I have a question about my grade?

Your instructor can answer specific grading questions. In the event that your instructor is unavailable, or the class has ended, you may contact the student services department at studentservices@education.cu-portland.edu.

What is the Academic Standing Policy for CU online graduate students?

It is important that every student takes a moment to review the handbook and become familiar with our Academic Standing Policy. Students who do not successfully pass 1 course will be placed on Academic Probation. Failing 2 courses places you at terms for dismissal from the University. You can review the Academic Standing Policy here: Concordia University Online- Handbook

Can I take two classes at once?

No. Concordia University’s online courses are designed to be offered in a specific sequence and build on learning in a logical order. In addition, an important feature of our program is the use of a cohort model through which candidates interact and progress with the same companions and supporters throughout the program’s completion. For these reasons, simultaneous enrollment in two courses is not allowed.

How do I access the online library resources?

Concordia University Online offers many online tools, including full text articles and journal databases. To access the online library go to http://www.cu-portland.edu/academics/library†.

What if I need to take time off from my studies?

A student who must request a leave of absence from studies for any reason should contact the Director of Student Services at studentservices@education.cu-portland.edu.

How can I find out more about the American Psychological Association (APA) format required for Discussion Board posts and in the formal writing I do?

Concordia University library offers links to many writing resources including APA formatting sites. To access these resources go to http://www.cu-portland.edu/academics/library?topicid=31.

Where can I get information about the Action Research Project?

An overview of the action research project and student exemplars can be accessed at http://www.cu-portland.edu/academics/colleges/college-education.

What if I have a question, but do not know who to ask?

Please feel free to contact us at StudentServices@education.cu-portland.edu with any questions or concerns you may have throughout your program. The faculty and staff at Concordia Online want you to become successful in all aspects of your course and program. We are here to provide you assistance and support necessary for your success.

I have a Bachelor of Arts degree from a University in Canada. Does this degree satisfy the prerequisites of enrollment for your University?

Lindsay Niemeyer, Assistant Director of International Admission, says: “Your Canadian degree may fulfill the requirement of needing a Bachelor’s degree. However you will be responsible for having your transcripts evaluated by a professional evaluation service in order to determine if your degree and grade point will meet our requirements. “ For a list of acceptable evaluation services, please visit: http://www.cu-portland.edu/admission/admission-requirements/international-students

What is the schedule for course sessions and breaks?

You may check online for course start dates and breaks here: CU-Online: Graduate Course Schedule

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